Frequently Asked Questions

Find answers to your questions about my handcrafted glass jewellery.

What materials do you use in your handmade glass jewellery?

I use high-quality glass from Italy, combined with ethically-sourced sterling silver to create my unique pieces.

How should I care for my glass jewellery?

To keep your glass looking its best, avoid exposing it to harsh chemicals, extreme temperatures, and direct sunlight. Clean gently with a soft, damp cloth.

Are your pieces hypoallergenic?

Yes, I only use hypoallergenic sterling silver to ensure our jewellery is safe for sensitive skin.

Do you take custom orders?

Yes, I love creating custom pieces! Please contact me with your ideas, and we can work together to bring your vision to life.

How long does it take to create and ship a piece?

Each piece is handcrafted with care by me, so it typically takes a week to create. Shipping times vary based on your location.

What is your return and exchange policy?

I accept returns and exchanges within 30 days of purchase, provided the item is in its original condition. Custom pieces are non-returnable.

Do you offer gift wrapping?

Yes, I offer complimentary gift wrapping and always include a personalised note.

Do you offer repairs for your jewellery?

Yes, I provide repair services for our pieces. Please contact me with details about the damage, and we’ll provide a quote for the repair.

Where can I see your jewellery in person?

Wearing Glass jewellery is available at galleries and design stores nationwide, you can find a local stockist here.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email.

Do you ship internationally?

Yes, I offer international shipping. Please note that delivery times and shipping costs may vary based on the destination.

How do I know my order was successfully placed?

You will receive an order confirmation email with all the details of your purchase.

What payment methods do you accept?

I accept all major credit cards, PayPal, and other secure payment methods.